PRIMARY FUNCTION The principal role of the Customer Support Coordinator is to work in conjunction with the Sales & Logistics functions to ensure effective order management for our customers. The role will be working as part of a busy team and will play a key part in the organization. Functions of the role will include customer order processing, coordination, expediting & communication. The role will require the successful candidate to deal with a large number of emails and will be expected to deal with customers, interact with other departments, handle queries, order progression and expediting of product to ensure effective completion on time for customer orders in a professional manner. Overall objective is SPOC (Single Point of Contact) for customers and management of their orders and be the VOC (Voice of Customer) internally within Eaton. Job responsibility Respond to a large number of emails, ensuring they are dealt with in a prompt and efficient manner. Communicate and acknowledge effectively both verbally and by e-mail with internal and external contacts, meeting the requirements of the department, and Eaton’s commitment to the customer. Ensure that Customer Purchase Orders are entered promptly and accurately, checking pricing, product description accuracy and clear delivery expectations and advising customer if this does not meet customer requirements and issue order acknowledgements, confirmations or proformas as required. Personal responsibility for a defined customer base and secondary support to further customer base. With a willingness to learn about the customers and products. Ensure that timely updates are given to customers & sales teams, in terms of order status. Management of orders ensuring all aspects of the project are controlled to maximise customer satisfaction. Develop relationships with customers with a positive and proactive attitude. To investigate and resolve price / shipping / credit term related queries, also ensuring actions are put into place to prevent further queries. To progress orders and expedite product. Co-ordination of Customer Purchase orders in a proactive manner. To check delivery time issues with materials planning and communicate delivery times to the customers. To liaise with the Logistics Team to ensure customer orders are dispatched and delivered in accordance with customer requirements. Contribute actively in achieving the monthly/yearly sales target for the assigned portfolio. Proactively participate in local projects aiming at improving order management & customer satisfaction. Understand the SAP order management to interrogate and investigate specific customer orders. To develop a basic technical knowledge of the MEDC product portfolio and certification. Liaison and co-ordination with MEDC internal departments and other Cooper entities to ensure accurate information is delivered to the customer. Contribute to the customer service team pre-defined service levels and strive to continuously improve those levels and associated processes. Qualifications JOB QUALIFICATIONS Experience within a business-to-business sales environment (desirable)" Proficient in IT support packages including Excel and Outlook. SAP system knowledge (desirable)" Clear and professional communication skills, Detail oriented and works with a high degree of accuracy data entry and interpreting skills. Work ethic that encourages teamwork and exceeds goals. Advanced analytical skills, with the ability to manage multiple tasks and challenges, ensuring proactive follow up on all actions to meet customer requirements. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: EPG CHD HAC Hazardous Area Communications Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No