Are you looking for a career that matters?

We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

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Summary

We are currently looking for a customer service coordinator for a 6 month fixed term contract initially. You will be a key member of the Customer Services team operating as the first point of contact within the Compounding Unit for customers.  Provides a high level of service to customers in partnership with the Pharmacy Sales Team and the Unit Staff.  Provides technical knowledge and manages workflow in line with Manufacturing Licence and Quality System requirements

Role Responsibilities

• Meeting Customer Requirements
• Implementation and feedback of Customer Service Level Agreements
• Monitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessary
• Responding to,  tracking and upwards communication of fluctuations in customer ordering
• Regular communication with Sales Specialists and customers
• Building internal and external relationships
• Data entry of orders on Merlin
• Maintain customer files on Merlin
• Booking of couriers for product shipping
• Respond to hospitals on hold/off hold system
• Filing and archiving of quality records
• Purchasing of office equipment

Qualifications

Maths and English GCSE or equivalent

BTEC qualification is an advantage

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.