Customer Service Coordinator
(Availability: As soon as possible)

About ALTIOS International

Created in 1991 in Australia, ALTIOS International is a company specializing in international business development. As a leading group in international business support, we operate 16 local subsidiaries worldwide as well as a network of partners in 80 countries. We help companies accelerate their performance in growing international markets. Over the past 24 years, more than 3,000 companies have used our services for some of their most complex export operations, through sales development, setting up local subsidiaries, or acquisitions.
About ALTIOS China

About our client

Our client is a French 3PL / freight forwarding company, with 50 years’ experience including 12 years in China. Through a network of 60 offices based in 15 different countries, we provide our clients a full range of services including sea freight, air freight, trucking, customs services, e-commerce logistics, with a focus in Asia, Europe, North Africa and USA.
About the job

The customer service coordinator will be responsible for day-to-day communication with our overseas offices, customers and agents in order to deliver solutions.
The customer service coordinator is a highly motivated and organized team-player with a 3PL background. He/she will conduct the following tasks, including but not limited to:
• Ensure customers satisfaction on a daily basis by proactively answering all inquiries and seeking feedback from customers.
• Coordination and support with all the involved parties including suppliers, clients, our Chinese and overseas teams (with a strong focus on French offices) to ensure efficient service level.
• Assist the sales team by maintaining, growing, and building long-term relationship with new & existing accounts via phone calls, emails, meetings, and job quality follow up.
• Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
• Set up SOP and follow implementation for new & existing accounts.
• Obtain, check and prepare documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes;
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect the shipment.
• Check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
• Maintain and file all records in accordance with company procedure.
• Additional duties as assigned.


About the candidate

 Bachelor/Master degree, ideally specialized in logistics and/or supply chain management
 Relevant job knowledge and experience (2 years minimum), including ocean & air freight, both import and export
 Excellent communication skills both written and verbal
 Flexibility and problem-solving ability, particularly when working under pressure
 Teamwork, tact and good interpersonal skills
 Methodical, organizational and planning skills
 French speaker, English is a must, Chinese would be a great plus


Full time / Part time: Full time
Location: Shanghai, China