We’re looking for people with the skills and vision to build a better tomorrow. Join our Digital Industries Division as a Post Job Completion Customer Service Data Analyst to help us reimagine the world by finding solutions and making the world a smarter place for tomorrow. The role is responsible for continuous improvements in aborted visits through a structured feedback process to field operations managers, and for the delivery of customer and contractual SLAs (Service Level Agreements) within the area of scope. Take the lead in ensuring a successful working relationship with Siemens’ chosen business partners, particularly within your main area. The role will be seen as an Expert within the area of scope, where knowledge and expertise will be utilised for further business and process growth within the Retail Meter Operations area. This is a flexible role based at Nottingham but adapting to Siemens’s flexible hybrid working pattern where you will be able to work in the office and remotely for 2/3 days per week. It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful, and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment that invests in our employee’s development, whether that’s Chartership, training or mentoring. Feel free to click on this link to see what it’s like to work here; https://www.youtube.com/watch?v=-vmmNjaEr04 Areas of Responsibility: •Responsible for the performance of Retail Meter Operations Post Job Completion processes in adherence with gas industry regulations (RGMA). •To provide a strategy for the process area. •Full process awareness and responsibility to proactively create and amend all documentation through Process Development and Process Maturity – Produce and manage; Process Maps, Guides, Call Scripts, Crib Sheets, Contact Lists, and Email templates. •To manage and maintain knowledge via appropriate knowledge share. •Ownership of effective working relationships with 3rd party offshore resources. Including responsibility for Quality Assurance management and providing feedback process. •Manage effective communications and working relationships with customers, and with both internal and external stakeholders (Field, Offshore Back Office Processing, EHS). Including effective feedback processes to drive positive Field behaviour and reduce poor performance. •Deliver tangible strategic improvement plans based on analysis. •To contribute to cost reductions through automation or process improvement. •To minimise aborts. Particularly driving improvements to minimise non-payable aborts. •Support internal & external audits (covering BSI, Elexon, MAMCOP, internal audit etc) within your process areas. •Responsible for reporting of SLA’s and KPI’s, using analysis to identify improvements within the Gas processes What skills and experience you will bring to the role: •Must demonstrate an understanding of and actively encourage process improvement, utilising mapping, and quality techniques to meet ISO standards. •Actively works towards improving customer satisfaction. Setting and exceeding customers’ expectations through the delivery of services, utilising available technologies to optimise quality and efficiency. •Logical thought process to solve queries and escalations. •Must be competent in using standard desktop applications to create reports and appropriate training documentation (Word, Excel, and Visio). •Proven outputs of process improvement Desirable but not essential •Experience within a Meter Operations environment preferred. •Experience in Implementing process changes. Salary: From £26,000 plus annual bonus We’ve got quite a lot to offer. How about you? Our compensation package includes a competitive salary, 26 days holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture. #LI-KH1 Organization: Smart Infrastructure Company: Siemens plc Experience Level: not defined Full / Part time: Full-time