Your Role
In this role, you will be leading, directing and optimizing the team to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding and market knowledge, you will drive service improvement activities to ensure customer satisfaction with our services.

Your Responsibilities
 Focus on customer engagement, satisfaction, retention and reactivation through high levels of service quality and close collaboration, along with residential department to optimize the customer experience.
 Own, monitor and drive all sales activities.
 Ensure best-in-class customer on boarding.
 Focus on continuous improvement of processes and controls, including customer complaint management, aiming for consistent delivery against the customer promise.
 Build strong relationships with customers for new business development oppprtunities.

Your Skills and Experiences
To be considered, you must demonstrate the ability to thrive in a collaborative culture known for its service excellence and business innovation. A proven track record in identifying and qualifying opportunities, and directing inter-department colleagues toward business wins, will be highly regarded.

Job base:
Hefei, Anhui