Customer Service Engineer Trainee This is a twelve (12) months training programme to gain experience as a Customer Service Engineer: What are the responsibilities for the role? (What does the programme involve?) Under Supervision: You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others. You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues. You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery. You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility. You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team. You will perform any other duties that may reasonably be expected from a Customer Service Engineer. This role provides support mainly for the Cape Town/ Port Elizabeth region however you may be required to support other regions. Through exposure and training on: Customer Service in the engineering environment Management Decision-Making Data repositories Medical Equipment Maintenance Quality and EHS requirements Internal tools, equipment and processes improvements Including development and training on: Interpersonal & communication skills Organizational & management skills Online reporting tools and Microsoft Office applications Business Learning Who do I need to qualify? Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering. Valid driver’s license and own vehicle You must be able to work overtime during week and weekends as well as on public holidays. High performer Analytical thinker Strong verbal communication skills Organization: Siemens Healthineers Company: Siemens Healthcare Proprietary Limited Experience Level: Recent College Graduate Job Type: Full-time