Responsibilities: 

• Handle customer emails and enquiries
• Summarize enquires and work with other teams
• Raise suggestions and enhance CS workflow
• Handle Ad-hoc projects

Requirements: 

• Bachelor Degree holder is preferred
• Minimum 2 years of working experience in customer service
• Familiar with CS tools like Zendesk will be big advantage
• Flexible, multi-tasking, and able to deal with ambiguity and changes
• Be a good team player, willing to help teammates and share knowledge with each other and grow as a team
• Be open to receive feedback and constructive criticism
• Proficient written and spoken Cantonese (must), Chinese and English
• Knowledge with digital technologies, mobile, internet, social media and games will be a plus
• Candidate with more experience will be considered as Senior Customer Service Executive

Reason to work here:

• 5-day work week
• Paid sick leave
• 12 days annual leave
• Birthday leave
• Stable working environment
• In-house permanent position
• Medical insurance
• 5 mins walk from Kwun Tong MTR

*Interested parties please send full resume with expected salary 
 (Personal data collected would be used for recruitment purpose only)