Key Responsibilities:

• Answering telephone calls and emails, handling customers’ enquires, and complaints of a routine nature,
• Perform record keeping and maintenance, data entry on collection orders and delivery orders in AX system,
• Liaise with Logistic department to provide accurate data to customers’ enquires relating to status of service orders,
• Report issues/incidents to superior, and perform other tasks as required.

Requirements:

• Form 5 or above, 1 year customer service or call center experience is advantageous,
• Good command in Excel, Word and Chinese word processing
• Good command in English and Chinese
• Self-motivated, hardworking, and strong sense of responsibility
• Immediately available is preferred
• Fresh graduates also welcome