Customer Service Executive
百美贴科技有限公司ShanghaiUpdate time: June 3,2019
Job Description
How you can contribute:
- Execute sales plan to deliver assigned targets and business objectives of Sportswear team.
- Support Customers and Sales Team in new/existing opportunities, sampling, technical requests, track status and manage quotations.
- Joint pre-sales visits and participation in marketing or operational activities for key customer accounts. Provide administrative support to sales manager as required.
- Monitor/manage development of opportunities and do needful to support sales team for closing deals.
- Offer value-sell service to customers and drive additional opportunities.
- Meet system functionality requirements to facilitate high volume of items and pricing setup.
- Work closely with Sales/SAE to ensure seamless handoff between sales and order.
- Work with Bemis Planning, Supply chain and Sales Manager to insure effective inventory planning, production and on-time delivery.
- Manage difficult customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance.
- Work effectively with internal Brand sales & Liaison Offices Sales team members and Factory Sales Manager and customers alike to define market needs and ensure that our value propositions align with them.
- Provide reporting as required.
- Support office administration tasks regularly.
- Communicate effectively with a variety of departments within Bemis and function well within a team.
- Coordinate application & technical service between customer and Bemis Hong Kong & Bemis Shanghai offices.
- Perform ad-hoc projects or related tasks/duties as assigned.
What you need:
- Bachelor degree or equivalent.
- 2 years of experience in sales support or customer services.
- Good command in written & spoken English & Chinese.
- Strong attention to detail with a high degree of accuracy.
- Ability to work and adapt in rapidly changing environment.
- Strong process orientation and analytical and deductive reasoning skills.
- Customer and result oriented, be proactive and speak up.
- Must be able to collaborate in a team-oriented environment, as well as work independently.
- Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required.
- Well versed with ERP system. Experience in Microsoft Dynamic AX system is a definite advantage.
职能类别: 客服专员/助理
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联系方式
上班地址:1788国际中心
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