Responsibilities:

• Arrange bookings, handle customer enquiries and complaints
• Liaise and coordinate with China colleagues, customers, overseas agents & service providers
• Maintain filing and provide proper storage of service records
• Prepare customer service related reports
• Provide the best customer experience via phone calls and emails
• 4-day work per week rotation of 3 shifts includes weekdays, weekends & public holidays
• Evening shift: 12:00pm to 11:30pm / 10:00am to 09:30pm
• Overnight shift: 10:30pm to 10:00am

Qualifications:

• University graduate with at least 1 year’s working experience
• Experience in customer service or in travel industry is preferable
• Fluency in spoken & written English, Cantonese & Mandarin
• Good telephone manner and pleasant personality
• Self-motivated, self-discipline, responsible, service oriented and able to communicate with customers with different cultural background
• Good typing skills and PC knowledge (MS Word, Excel & Chinese Word Processing)
• Able to work as a team and willing to learn new techniques, concepts, and systems

We offer Overnight Shift Allowance, 12 days Annual Leave, Monthly Incentive Bonus and Medical Insurance for our employees. Interested parties please apply with detailed resume, quoting current and expected salary by clicking hrd@point-links.com . Personal data collected will be used for recruitment purpose only.

To know more about us, please visit http://www.point-links.com/