Job Description:

? Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing.

? Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management

? Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system.

? Track the status of each order and provide regular feedback to the customers and sales team on the order status.

? Liaise with Supply Chain team and appointed service providers to ensure timely execution and deliveries of orders.

? Ensure timely and accurate invoicing/closure of all sales orders upon delivery/shipment.

? Verification of related shipping document and forward to customers timely.

? Process customer’s inquiries and customer complaint into SAP and ensure all customer complaints are resolved timely through coordination with respective work groups.

? Prepare related document to finance for issue RMB VAT invoice.

? Coordinate and arrange customer samples as requested.

? Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues.

? Maintain and periodically validate the customer master data/profile in SAP system.

? Provide support to Sales, Finance, Operation Planning, Supply Chain and Purchasing as necessary.

? Any other tasks assigned by supervisor

Job Requirements:

? Bachelor degree or above

? 5 years work experience in Customer Service or Supply Chain Logistics in similar industry.

? Familiarity with Incoterms, banking requirements, import/export shipping operations and China regulations

? Strong analytical & problem-solving skills in handling complexities with the ability to analyze, identify key issues and develop solutions/alternatives

? Ability to work systematically and adhere to deadlines

? Ability to work independently under minimal supervision, multitask and prioritize tasks

? Excellent written and oral communication skills in Chinese and English preferred

? Proficient in MS Office and SAP system preferred

上班地址：北仑区