Do you want to help create the future of healthcare? At Siemens Healthineers, we believe that transformational changes will make it possible to turn today's challenges into opportunities. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then Become part of our Siemens Healthineers team now as a problem manager (m/f/diverse) Customer Service HSC Advanced Therapies of the mobile C-arms group and Sensis systems As the Customer Service HSC Advanced Therapies of the mobile C-arms group and Sensis systems. Responsibilities • You are responsible for the analysis and resolution of complex service problems of mobile C-arms in surgery (Cios family) and Sensis systems. • You take on assignments at the customer's site, especially in the case of particularly difficult problems/customer situations with a high need for expertise. • You would need to develop close collaborations with the development team (R&D) and the Field engineers to gain and provide feedback to improve the product. • You are responsible for the communication and reporting of critical customer situations via defined processes to the relevant specialist departments and management. • You ensure that systematic product problems are identified at an early stage and that corrective measures are initiated as part of problem management. • You recognize deficits in product quality and represent the HSC in Change Advisory Boards to initiate corresponding product changes. • You work partly with the development in product projects; You will also transfer knowledge and information you have acquired in a timely manner to the Service Knowledge Base (database). You are exactly the right person for this position if you communicate confidently with internal specialist departments and the countries and their management with your proactive way of communicating. Your qualifications and experience: • You have completed a degree in electrical engineering or medical technology; alternatively, you have a comparable education • You have at least 3-5 years of relevant professional experience with medical technology products (preferably have technical experience in the field of mobile C-arms (Cios family) and Sensis systems). You convince with your excellent technical knowledge and have good IT knowledge • Networks, DICOM and remote diagnosis area Your attributes and skills: • Thanks to your high communication skills, you communicate precisely and appropriately to the situation with stakeholders, managers as well as developers • You are a team player and can easily interact with people, enjoy networking and working with different cultures and multicultural teams. • You convince with your methodical way of thinking as well as high analytical and organizational skill • You bring with you an innovative spirit for the healthcare sector and want to shape the future of healthcare with us Organization: Siemens Healthineers Company: Siemens Healthcare Private Limited Experience Level: Experienced Professional Full / Part time: Full-time