Our Client is a start-up with successful foundation and extraordinary market share in origin. It is reaching out their business to Taiwan and other APAC region with rapid growth.

職務說明

Deploy strategies and tactics to drive improvements in Customer Experience & Customer Satisfaction to ensure KPIs are continuously met by proactively managing performance Train, coach and manage the growth of the Customer Service team by mentoring and developing staff to meet the needs of our customers and future business Manage and evaluate staff performance Creates and maintain staffing plan to support the current and future work demands and project deliverables Foster a good working relationship with the leaders within the organization and promotes cooperation and commitment within a team to achieve goals and deliverables Responsible for driving a culture of continuous improvement and to incorporate process improvement methodologies to achieve maximum operational efficiency. Handle complex and escalated customer service issues and coordinate customer service projects and initiatives Work directly with Head of Customer Happiness on strategic planning, providing thoughtful and innovative insight on improvements Perform ad-hoc tasks as needed

理想的應徵者

Minimum of 5 years of experience as a Supervisory role in Customer Service Ecommerce background Quick decision-making skills and ability to solve problems Strong analytical problem solving skills, detailed knowledge and high level of attention to detail Proven track record in process improvement Willing to travel as & when required

福利待遇

• Attractive package
• Chance to grow with a promising start-up

", "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "海外地區", "addressRegion" : "海外地區", "addressCountry" : "TW" } } }