職務說明 / Key Responsibilities

1. Help lead a team of front-line support representatives to provide world-class support customers
2. Partner with the entire team to convert initiatives into policies
3. Ensure customer service teams deliver high-quality performance
4. Investigate incidents, verifying facts, and figuring out resolutions
5. Monitor flagged and inappropriate content and identify trends in online risk
6. Collaborate with the internal team, both regional and country team
7. Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service.

需求條件 / Key Requirements

• B2C Experience is MUST
• Good communication skills in written and spoken English
• At least 3 years of relevant professional experience in call center operation management
• Ability to troubleshoot problems and find speedy resolutions
• Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries
• Experiences in e-commerce customer service is plus