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Mars Petcare currently have an exciting opportunity for a Customer Service Leader to join the Supply team based in Wodonga, Bathurst or Melbourne office. 

 

As the Customer Service Leader, you will provide exceptional service and support, and work collaboratively with Mars Petcare Account Managers, the wider supply chain team and have a customer facing role with our partner and emerging customers to ensure service excellence. You will manage complex customer issues with the ability to coordinate and guide the customer service team during unexpected events such as derailments and natural disasters to ensure the best solutions and on time delivery to Mars Petcare customers.  

 

What would be your key responsibilities?

 

•    Develop strong relationships with key customer contacts via regular collaboration meetings to ensure alignment and proactive communication on service and supply needs and issues.
•    Proactively communicate with internal supply chain teams and Vendor Replenishment Managers.
•    Provide leadership and guidance to customer service team of three to problem solve issues or delays.
•    Analyse, interpret, and provide data driven insights to internal & external stakeholders whilst also championing the progression of system automation & processes

 

What are we looking for?

•    Sound experience in Customer Care, Sales from a Supply Chain, or similar environment with ability to resolve complex supply issues.
•    Experience coordinating and communicating with external freight or logistics providers. 
•    Proven ability to work well under pressure, whilst leading and supporting others.
•    Strong relationship building skills with a collaborative and forward-thinking mindset.

 

This opportunity is ideal for an experienced and passionate customer service lead to take their next career step to gain exposure in a complex and high-pressure supply chain environment. Your natural leadership skills will allow you to effectively guide and support your team members and lead by example. Experience presenting and interpreting data and analytics is desirable. 

 

What can you expect from Mars?

•    Work within an environment where pets really are our best friends, with dogs in the office.
•    Have a real impact on creating a better world for pets, a world where they’re healthy, happy and welcome.
•    Global health and wellbeing program to support work-life balance.
•    Competitive pay and an array of non-financial benefits.

 

About us:
What do MARS®, SNICKERS®, EXTRA®, ECLIPSE®, SKITTLES®, PEDIGREE®, WHISKAS®, SCHMACKOS™, ROYAL CANIN®, DOLMIO® and MasterFoods® have in common? They're all made by Mars! We're a family-owned, principle led business that's been making products for people (and the pets they love) for more than 100 years. Together, our 125,000+ Associates around the world are empowered to take action every day towards the world we want tomorrow. Because we know, the world we want tomorrow starts with how we do business today.

Mars Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces and values inclusion and diversity. As we prefer to manage all sourcing directly, introductions via agency will not be accepted.

 

COVID-19: The health & safety of our associates, candidates and our community are very important to us. Therefore, we will be completing all our recruitment processes via digital channels for the near future. If you require any assistance or alternatives, please contact us directly.

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