Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs. This role is office based in Slough. PRIMARY FUNCTION: This role leads, develops and manages the customer services operation in the UK. You wil be responsible for overseeing the efficient processing of customer orders, including but not limited to all aspects of customer order management from order entry, customer support and commercial query resolution.To develop customer accounts and relationships via the telephone, email and TEAMS as required, working alongside UK Country Sales Organisations salesforce to deliver best in class customer service. Additional responsibilities will include the day to day supervision of the UK customer services team, setting objectives and targets as a benchmark to achieve. ESSENTIAL FUNCTIONS: Recommend and implement customer service improvement initiatives and setting KPI's Coordinates the training and development of all UK customer service staff Develops, inspires, motivates and manages the team in line with the Eaton Leadership Model to achieve business goals. Drive operational improvements in order management teams in UK and to ensure orders are entered in an accurate and timely manner (within 24 hours) Act as senior escalation point for customer, and operational escalations, coordinating with available teams to resolves issues. Work needs to be coordinated with Points of Contact in the sales force, Budapest Shared Business and UK Management peers. Contribute to the UK CSO Strategic Plan to ensure growth and sustained profitability in line with Eaton's overall strategic goals. Establishes good working relationships with both internal and external customer base that reflects positively in customer surveys. Defines performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organisation. To be actively involved in projects affecting the customer service objectives. Qualifications What we are looking for: Minimum Degree level perferably engineering or business operations related or proven industry experience Proven track record in Customer Service Management >5yrs knowledge of SAP ERP systems is essential Supervision of Teams. IT literate Soft skills Excellent communicator Able to work well with others Able to plan Organise and prioritise What we offer: At Eaton, we aspire to be a model of inclusion and diversity in our industry—a place where everyone matters and everyone belongs. These aren’t just words, they are part of our culture and code of ethics Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Candidates applying to the vacancy may be subject to background screening. #LI-WJ1 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time