Position Summary:

Lead Shanghai branch transportation operation in handling customer order, shipment, information and customer services along with business development, implementation, and operation kick-off to service review to ensure smooth and efficient operations for distribution network.

Key Functions:

• Strong operation knowledge in transportation experience to manage customer orders, data/information and shipments and familiar with TMS operation.
• Manage subcontractors on daily logistics operation and distribution system in the aspect of people, process, system, service quality, resources optimization, cost management and related planning.
• Ensure compliance to SOP and KPI position accountabilities.
• Ensure customer satisfaction by achieving 99% of KPI (on time delivery and customer satisfaction).
• Can work under pressure and know how to handle claims and urgent shipments.
• Constantly look for improvement opportunities on cost saving and optimize orders and routing.
• Lead operation team and maintain good communications with all levels, peer groups and with external customers.
• Work with Solution team, Sales force team to review operational performance, business opportunity, complaint/claims, feedback raised from internal and external customers and identify solutions for continuous improvement and error prevention.
  

Education and Experience Requirements:

• University degree or equivalent, preferably in Logistics Management
• 7 or more years of experience in 3PL operations
• Extensive knowledge and understanding of transportation operation and account management
• Computer literate including TMS and ERP
• Strong business acumen with ability to work in a fast moving and demanding environment
• Prompt response and capability handling exception

Knowledge and Skill Requirements:

• Customer Service
• Project management
• Vendor management

Competency Requirement:

• Leadership
• Team steering
• Communication
• Manage changes
• Problem solving

上班地址：上海市长宁区愚园路1258号绿地商务大厦13&23楼（近中山公园）