• Best opportunity to stand with Maersk’s B2B E-Commerce and digital innovation journey.
• Excellent opportunity to learn insight, knowledge and best practice in the shipping industry and how it facilitates the end to end cycle of international trade
• An environment where you will work with professional and competent colleagues in different functions and roles
• Exposure and learning opportunities to sharpen business acumen and communications skills
• Excellent career opportunity within Maersk Line
• Attractive remuneration and generous benefits

Key Responsibilities:

• Owns and manages the online customer experience, through varies platforms.
• Supports the online customer service manager on testing new process with customer centric mindset and agility to adapt.
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
• Build strong relationship with the customers
• Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goalsand standards – share knowledge and best practices.
• Lead a specialized future product service offering/innovation team.
• Leading/influencing without authority with wide range of stakeholders.

• Strong interest in B2B ECOM and digital related field.
• A quick learner with change mindset
• Bachelor degree holder
• Minimum 2 years working experience in service industry
• Education and experience in shipping/ logistics industry is highly preferred
• Excellent team player
• Able to work under pressure
• Well organized, efficient and effective
• Strong interpersonal and communication skills
• Proactive and customer-oriented
• Innovative and agile
• Fluent in English and Mandarin in both written and spoken

上班地址：黄浦区蒙自路757号歌斐中心25楼