Achieve customer service satisfaction through effective communications with internal functional departments and customers.
Lead the customer service team, and plan, organize and manage the daily operations within the team.
Settle customer dispute and complaints; monitor and analyze customer complaints, find out the root cause and drive for improvement.
Give timely solutions for clients’ requirements as well as feedback.
Maintain long term customer relationship.
Be responsible for explaining information of service documents.
Develop team competency and knowledge sharing within the Customer Service department.
Carry out other tasks assigned by management.
Qualifications/Requirements:
