Siemens Smart Infrastructure connects buildings and cities to make them smarter and more energy efficient. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation. Energy & Performance Services (EPS) GB is orchestrating growth in the grid edge market where energy efficient and connected buildings meet the evolving grid environment. We help customers to reduce their energy consumption, to become more sustainable and to be more resilient in terms of energy supply. As our Customer Service Manager, you will manage a portfolio of assigned service agreements acting as a trusted customer advisor. You will work with the sales team to recommend services and solutions to help customers achieve better business results and expand our portfolio of offerings, particularly digital services. Typical contracts are within the vertical markets of Universities, Industry and Local Authorities. You will have the opportunity to work with a variety of energy products and solutions, taking end-to-end responsibility for economic results, quality, schedule and EHS in the service phase. The location for this role is flexible; the EPS GB team are dispersed across the country with a hybrid working model. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here. Future problem solver read on. As our Customer Service Manager, you will lead our client relations and deliverables in the service phase. We are looking for an innovative, customer-focused service professional with extensive experience in service execution with full responsibility for the results. You will work with multiple subcontractors and internal partners to ensure project success. You will ensure efficient and effective processes are deployed including compliance to defined guidelines. You will: § Manage the overall service contract delivery, ensuring customer expectations are met, business targets are achieved, and issues are resolved in a timely, effective manner. § Executes traditional operation and maintenance strategies, and assists in the transformation of services to new digital offerings. § Work directly with suppliers and subcontractors to develop comprehensive, integrated service programs across all disciplines. § Analyse and formalise service reports for customer meetings, including periodic business reviews, KPI’s tracking for Measurement and Verification (M&V), and digital service reporting § Conduct and lead internal monthly service contract reviews § Take care for effective risk and contract management measures for projects in execution § In conjunction with Sales, develop overall account strategies to achieve the customer’s business goals, leveraging entire service offerings & product portfolio to make prioritised recommendations We are looking for super minds, not superheroes. Required experience: · Operations experience with knowledge of service processes and traditional O&M services. · Knowledge on standardised service processes, measuring process-performance based on standard KPI’s and improvements based on good practices. · Excellent communication skills with internal & external customers and Remote customer management Preferred experience: Experience within the areas of HVAC, Lighting, BMS, Renewable Generation, Storage and IoT connectivity Experience of Measurement and Verification (M&V) services related to Energy Savings contracts Experience in digital, remote, and data-driven service provisions We have a lot to offer, what about you? Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion helps us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments. #Li-VP1 Organization: Smart Infrastructure Company: Siemens plc Experience Level: not defined Job Type: Full-time