Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Customer Service Marketing Manager based in Riyadh – Saudi Arabia Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Your Tasks and Responsibilities: Ensure efficient execution of all CS Business Management Processes to drive CS Revenue and market growth Execute Market analysis and Ensure competitive transparency Maintain customer base analysis and business potential identification Manages Service portfolio, offerings, and pricing Handling contract management and manage relationship with internal and external stakeholders Develop market and customer-oriented service marketing strategies, offerings, and communication methods Develop new services and opportunities, rollout and implementation in the country product management Launch special campaigns within the service environment Consolidate and convert all required information for a maintenance price book for the local market. Prepare contract proposal and quotation for maintenance contracts Creating departmental initiatives Collaborating with internal departments on departmental project Provide support in the sale of service products, such as: Customized Service Agreements Siemens Shared Services Enhanced Productivity Services Siemens Guardian Program Siemens Virus Protection Program Introduction of Siemens Remote Services Service quotations or other similar types Introduce and initiate customer satisfaction surveys Collect customer data and produce trend analysis for management Holds the disciplinary responsibility for the staff Your Qualifications and Experience Bachelor's Degree in Business Administration or related Minimum 5 years of experience in marketing filed with previous experience in similar role Fluent English Speaker is a must Previous experience in Marketing filed is a must and previous experience in customer service is preferable Previous experience in healthcare industry is an asset GDPR We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Diversity and Inclusion Diversity, Equity, and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: Mid-level Professional Full / Part time: Full-time