Customer Service Officer客服专员(美國財富120企業)
艾睿电子贸易有限公司ShenzhenUpdate time: August 26,2019
Job Description
深圳市 福田区

Job Description:

1. Assist Sales put PO data into system and follow up the PO status

2. Ensure product shipment inform, return to sales, and payment;

3. Process internal system, acquaint with ERP and ORACLE system will be preferred

4. Maintain related reports which supplier;

5. Implement other tasks assigned by supervisor and support other necessary projects


Job Qualification:

1. Minimum 2 years’ experience in electronic industry;

2. Bachelor degree in better and fluent in written English;

3. Proficient with Microsoft Outlook / Excel/PowerPoint;

4. Knowledge of ERP system (SAP SD module preferred);

5. Good communication skill and strong sense of commitment;

6. Data-sensitive and well-developed administrative skills;

7. Customer-oriented and good team work.


As a strategic partner of Field Sales in winning business, this role is responsible for providing customers competitive quotations, which includes strategizing quotes for bids (i.e., mark-ups). Stock checking & handling sample requests are also part of the CSO' s sales role. In addition to its sales role, this position is responsible for order management (SO entry & maintenance and shipment release), which includes inventory management as well as updating relevant information in the Customer Master File, handling VAT refunds for customer returns and TEAM set-up, pre-order & order entry.


Responsibility

Sales Role

  • Handle RFQ' s (For Bids & Buys)
  • Stock checking
  • Samples Requests by Customers

- Strategic Selling - In close collaboration with Field Sales

  • Provide A Item forecasting to Product Management Team


System-Related Role

  • Order Management
  • SO Entry

- SO Maintenance - Advice pipeline report, back to customers, when applicable

  • Part no know how
  • Shipment Release, when applicable
  • Inventory Management
  • Customer Master File Management
  • VAT Refunds for Customer returns

- Shared role with Field Sales - TEAM Set-up / Pre-Order & Order Entry


Knowledge

  • have a tertiary education (Some formal training or experience is required to perform the job effectively.)
  • 2-5 years experience in a sales support role or have worked in a customer service role handling sales-related inquiries (Considered specific functional knowledge in commercial practice)
  • Familiar with the distribution/supplier sector
  • Basic product knowledge


Skills

  • Demonstrated analytical and problem solving skills
  • Demonstrated decision making skills
  • Excellent organization skills & priority setting
  • Excellent customer service & interpersonal skills

- Excellent communication skills, including English & country-specific language - Express ideas with clarity since role requires regular exchange of communication

  • Multi-tasked
  • Demonstrates proficiency in using PC systems


Attitude

  • Operates from a service-oriented attitude
  • A proven team player with initiative
  • High energy level with a sense of urgency
  • 'Can do' attitude (self-motivated), driven to perform
  • Detail oriented

职能类别:销售行政专员客服专员/助理

关键字:销售助理销售跟单跟单业务助理


上班地址:深圳福田保税区三号门长平商务大厦

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