Principal helps people and companies around the world build, protect and advance their financial well-being through retirement, insurance and asset management solutions that fit their lives. We started in 1879 as an insurance company. Today, were a member of the FORTUNE 500 and a global investment management leader. We serve over 24 million customers worldwide from more than 20 locations throughout Asia, Australia, Europe, Latin America and the United States.

In Hong Kong, we are a provider of investment and retirement solutions. We combine our capabilities in global investment management, retirement leadership and asset allocation expertise to provide retirement and asset management services as well as award-winning mutual funds and investment products to businesses, individuals and institutional investors. We have been awarded Good MPF Employer Award for consecutive years by MPFA for our commitment, dedication and continuous effort in enhancing better retirement benefits for employees.

We are looking for high caliber talents to join our Hong Kong operation and grow with us. To find out more, visit us at www.principal.com.hk

Customer Service Officer (CSO) strives to provide the absolute best customer experience on a daily basis. Responsible for managing all customer inquiries pertaining to account, member enrollments, terminations, contribution or general inquiries with a focus on customer satisfaction. CSO works in a fast paced team environment to support Principals services on MPF and Mutual Fund offerings. CSO must be willing to help drive process improvement, in an effort to always exceed customers expectations. The Customer Contact Center Team has a proven track record for upward movement for high performing individuals.

Responsibilities:
Taking inbound calls within a call center environment and handle customer inquiries through electronic means

Occasion handle of walk-in customers

We shall provide training on our in-house pension system and pension products. The role is required to provide service on processing member enrollments, terminations and group changes in accordance with the company procedures, policies and local regulations

Maintain accurate records and complete documentation of customer contact center functions

Assist in preparing relevant materials in response to client enquiry and requests and provide administrative support to other team within the departments in a professional manner

Perform other job related duties and special projects as required

Requirements:
Skills-

Exceptional customer service and listening skills

Excellent interpersonal, written and verbal communication skills

Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment

Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred

Attention to detail; data entry accuracy

Demonstrate best in class telephone etiquette

Requires knowledge of company products and customer service activity

Background-

Associate Degree or University graduate or equivalent

Experience in handling enquiries for banking/financial services/MPF and ORSO schemes is preferred

Experienced candidates will be considered for a senior/supervisor position

Good command of spoken written English and Chinese, Mandarin is a plus

Proficient in MS Word, Excel and PowerPoint

The role may be required on shift duty

Please apply in confidence with full resume, current and expected salary, date of availability and quoting reference no. CCC0119 in the subject line and email to [email redacted, apply via company website]

We are an equal opportunity employer and welcome applications from all qualified candidates. All information received will be kept in strict confidentiality and for recruitment purpose only.

Only shortlisted candidates will be notified.

Full-time