Responsibilities:

• Handle calls and emails (no cross selling is needed)
• Handle customers' enquiries and complaints in a timely and professional manner
• Build and maintain good relationship with customers
• Update customers status into call agent system
• Ad hoc administrative duties (including data input and filing, etc.)

Requirements:

• HKDSE / Form 7 or above
• Preferably 1 year of call centre experience from any industry
• Good problem-solving, customer oriented and communication skills
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Good command of both written and spoken English and Chinese

What we offer

• 5 Day work week (Mon - Fri)
• Multinational Corporation (MNC)
• Full employee benefits
• Year-end bonus
• Comprehensive training provided