Customer Service Officer
DSMShanghaiUpdate time: May 21,2019
Job Description
帝斯曼- 缤纷科技,美好生活。™
荷兰皇家帝斯曼集团是一家以目标为导向,活跃于营养、健康和可持续发展的全球科学公司。 帝斯曼不断推动经济繁荣、环境改善和社会进步,为所有利益相关方创造可持续的价值。帝斯 曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动 性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约23,000名员工创造了约100亿 欧元的年销售额。。公司已在泛欧阿姆斯特丹交易所上市。 如需更多信息,请访问 www.dsm.com
Job Title: Customer Service Officer
Report to: Customer Service Leader SR & DFM
Business Unit: DSM Resins / DSM Desotech / FOM
Location: Shanghai
The Challenge:
- Process orders and provide administrative support for the DSM Desotech Shanghai office.
- Familiarity with various sales terms offered in the region.
- Product exclusivity for key customers.
- Seeking logistic solutions due to time and resources limit.
- Communication complexity due to regulation and time difference between the Netherlands, USA and different countries in Asia Pacific.
The Position:
- Process Sales Contracts and purchase orders for assigned group of customers and provide backup for processing of Sales Contracts and purchase orders of the remaining Asia/Pacific customers.
- Create shipping documents, sales and VAT invoices for DDSC orders and maintain SAP customer master files of DDSC operation.
- Check the accuracy of customer orders and forward them to the appropriate Desotech Sales Office.
- Assist in the resolution of delivery problems to assigned customers.
- Generation and translation product data sheets, MSDS, promotional literature, trade show displays and any other marketing related documents.
- Support Supply Chain Management (rolling 3 months) and effective level of inventory that will minimize OWC and meet Business Unit Strategy and Targets.
- Support global SCM projects and CSO at regional level.
- Arrange visa, hotel/traveling ticket booking and residence certificate renewal for expatriate associates.
- Arrange travel plans, obtain related tickets and checking monthly expense report for the Desotech Shanghai staff.
- Maintain the general files for DSM Desotech.
- Other temporary tasks which are asked by DSCM/Sales Manager/GM.
The Ideal:
- College degree
- More than 2 years relevant experience in multinational company is preferable.
- Fluent in Mandarin
- Good command of English
- Must be skilled in the use of Word, Excel, PowerPoint, Access and Photo manipulation.
皇家帝斯曼是一家倡导公平就业机会和积极行动的公司,无论是什么种族、肤色、宗教、性别、民族、年龄,是否为受保护退役军人、符合条件的残疾人或是否具有任何其他受法律保护的特征,我们对所有合格的求职者一视同仁。
Royal 帝斯曼及其关联公司拥有约23,000名员工,年净销售额达到100亿欧元。公司已在泛欧交易所上市。如需了解关于帝斯曼的更多信息,请访问 http://www.dsm.com 或接入
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