The Customer Service Sr Analyst is a position responsible for assisting in customer related inquiries and providing resolutions in coordination with other internal parties. The overall objective of this role is to address external customer request/issues and provide ongoing customer service support.

• Day to day client service for all tier Corporation clients
• To ensure easy accessibility of customer’s service needs through effective call management system
• Be able to identify client needs and resolve customer’s inquiries/escalations on related products including: Cash, Trade, Loan, SAFE/PBOC Regulations, Internet Banking
• Respond to Clients’ phone call, e-mails and voicemails in a timely and professional manner
• Proactively communicate with Clients or business partners (RMs, Product Manager and back-office team) on issues and obtain/present solutions to issues
• Maintain all inquires in investigation tracking system on daily/timely basis
• Continually evaluate day to day activities for process improvement opportunities
• To interpret & analyze customer’s inquiry behavior and propose process improvement

REQUIREMENTS:

• University graduate with over 5-10 years working experience or Master Degree with over 3-5 years working experience is preferable.
• Quick learner; comfortable with and able to manage in complex systems environment and associated development process
• Must be detail oriented and multi-tasking skills required
• Possess adequate knowledge in banking products/practice
• Energetic and be able to work under pressure
• Great people skills with good communication and well-organized
• Proficient in Oral/Written English and computer systems
• Smart thinking and fast to deliver a satisfactory result
• Have a strong sense of responsibility and commitment to teamwork

-

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - CN

-

Time Type :Full time

-

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.