Customer and Stakeholder Communication

• Acts as primary point of interaction with customers on queries or any issue related to shipments
• Acts and communicates proactively and keep customers informed of any issues or changes to their shipments
• Coordinates with other departments and stakeholders to investigate and resolve issues raised

Process management and improvement

• Manages local processes including:
• Booking and amendment requests
• Booking acceptance & equipment release processes
• DG acceptance confirmation
• Regulatory requirements - Customs, Port and Quarantine
• Port and terminal requirements
• Third party slot shipments
• Transhipment processes
• Distribution of receival and delivery information
• Documentation inquiries and amendments
• Issuing of Bills of Lading/Invoices
• Import cargo releases processes
• Value Added Services
• eBusiness customer support
• Cargo claims support
• Addresses root causes and seeks continuous improvements – constantly looks for ways to improve work processes
• Performs other duties as requested by the Customer Service Supervisor or Manager.

Qualifications

University entrance (or equivalent) with further qualifications well regarded, especially in Business.

Technical Skills

Minimum 3 years’ shipping experience and/or relevant Customer Service experience

Previous experience in a customer facing role, preferably one that involved any form of critical thinking

Professional Skills

Personable, energetic and excellent communication skills.

Can handle pressure and high volume of customers.

Ability to converse with people of all levels and is well organised, efficient and effective.

Excellent team player and able to work effectively under pressure.

Ability to learn new concepts and procedures quickly and efficiently

上班地址：上海市静安区