Objectives of the Position

To Maximize value to the customer by providing operational excellence and cost efficient service, targeting mainly at:

• Efficient management of the order fulfillment processes to the assigned/initial (key) customers in order to secure and extend business opportunities
• Handle customers’ inquiries / non-conformities in accordance with established operation policies/procedures for continuous service improvement
• Support streamline business process and share system experiences to improve the OTC effectiveness and professional competence to achieve costs control and supplier/ customer partnerships enhancement

Main Tasks

• Act as sales order owner to perform OTC daily sales and delivery order management tasks to achieve satisfied customer service;
• Communicate cross the functions to provide differentiated service upon business design, and implement business rule in customer order management;
• Support credit management on billing and accounts receivable management;
• Manage monthly billing and deliver Invoice to Sales or Customers;
• Perform the customer master data management and ensure the system data reliability via proper system operation;
• Communicate with the Account / Customer closely and capture customer responses, follow up and communicate results to the customers for ensure customer satisfaction and internal process improvement purpose;
• Design/deliver regular order status report up to business characters to support achievement of transparency in sales management;
• Contribute to the business target realization and grant efforts to the assigned KPIs achievement;
• Make clean documentation for backup/process compliance and auditing;
• Complete the supply chain related tasks assigned by the supervisor？

？Minimum Education and Qualification Required for the Position？

• Education: College or above
• Working Experience: Experienced in customer service, supply chain with at least 1~2 years’ experience
• Technical & Professional Knowledge:

• Well versed in SAP order process, an understanding of basic accounting knowledge is desirable
• Good understanding of product / services of relevant business segments
• Good knowledge of the business processes
• Proficiency in use of Microsoft Office toll, e.g. excel, word
• Good communication is required？

上班地址：闵行区颛桥镇光华路521号