About Toll: Global Forwarding

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

We are looking for an experienced Customer Service Officer to join our OP&CS function based in Beijing, China.

As the Customer Service,  you will:

1. Communication with overseas offices / agents and follow up with overseas routing order shipment instructions.
2. Good communication with internal/external colleagues to ensure correct understanding on different service requirement. Such as SOP, prompt response attitude, always seeking solutions or possibilities.
3. Guidance/information to the customer and coordinate upon receiving correct goods / docs information.
4. Closer cooperation with trade lane supervisor, pricing staff, documentation clerk and airport operation.
5. Verifying all documents/statement created by documentation clerk.
6. Document issuing & Pre-alert sending, Profit / loss calculation.

为了能够更好的胜任该职位，您将需要：

1. 大专以上学历，国贸、物流相关专业; 英语4级以上，读写能力佳，口语能够满足基本工作交流;
2. 熟悉海、空，陆运货代操作流程, 业务知识面全，具有全航线经验者优先；
3. 吃苦耐劳，细心，有较佳的沟通表达能力，应变能力强;
4. 具有较强的责任心，服务意识和团队精神。

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in (insert country) and be prepared to undertake pre-employment checks including a criminal history check and medical assessment. /51/LP/ZP/BOSS.