Main responsibilities:

• Deliver professional customer service by responding to enquiries through inbound calls and help resolve customer’s queries at first contact where possible
• Provide technical support to customers on the function of the mobile banking app
• Handle product or service complaint by determining the cause of the issue, selecting and articulating the best solution
• Adhere to the bank’s procedures, policy and regulations

Requirements:

• Higher Diploma or above
  
• Experience in Bank Call Center / Retail Banking related is highly preferred
  
• Good understanding of general retail banking products and service as well as having sound knowledge in using Mobile Banking system and bank’s operating system
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Shift duty is required, shift allowance will be provided
  

Work Location: Mei Foo

Work Hours: 5-day, 42.5hrs/week

Interested parties please click "Apply Now" or whatsapp 5536 7492 (Hayley Fung) for more details.