Responsibilities:

• Handle customer inquiries from different incoming channels e.g. phone, fax, email, digital media,etc.
• Inform customers by explaining procedures; answering questions; providing information
• Protect customers' privacy by verifying customer's personal information
• Maintain communication equipment by reporting problems
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Update job knowledge by studying new product descriptions; participating in educational opportunities, and undertaking e-learning exam and training
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Document all call information according to standard operating procedures

Requirements:

• Post-Secondary or above with 1 year of customer service experience
• Candidates familiar with Insurance background is an advantages
• Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
• Customer-oriented with passion, patience and caring attitude
• Good interpersonal and communication skills
• Candidates with no concern over shift duty will be given priority
• Good Computer Literacy
• IIQE 1,2,3,5 preferred

 ** Candidate with more experience will be considered as Senior Customer Service Officer **