Customer Service Officer (West)
Bollore Logistics (Singapore) Pte LtdWestUpdate time: January 3,2020
Job Description
Job Responsibilities:
Customer Service Support
- Ensure customer’s orders are processed in a timely and accurately manner
- Ensure reports are submitted to customer(s) on a timely basis keeping to established schedules and to customer requirement
- Handle ad-hoc request from customer(s)
- Investigate root-cause of operation incidents and service failures; make recommendation to the CS Managers/Management for improvement
- Provide customer support whenever required
Local Delivery / Export Shipment Coordination
- Coordinate with various forwarders to arrange for goods pick up from DC for delivery to local customer or export to overseas
- Coordinate with ALPS import and export team on permit declaration and shipment arrangement
Work Flow
- Review and update SOPs periodically or when necessary
- Spearhead improvement programs to streamline Customer Service, Warehouse Management and Distribution Operations
Billing Customer
- Ensure all billings are done timely & accurately with all necessary supporting documents as per established schedule
- Maintain inventory accuracy between Bollore & customer’s WMS system
- Assist the CS Managers in analysing operations related data and make applicable recommendations to the Operations Manager
- Additional functions as mandated by Management
Job Requirements:
- Minimum Diploma/NITEC
- Customer service orientated
- Systematic and organized
- Good command of English
- Team Player
- MS Office skills
We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.
Get email alerts for the latest"Customer Service Officer (West) jobs in West"