Responsibilities: 

• To handle customer inquiries via live chats, Facebook, inbound calls and emails on behalf of a leading pan-Asian retailer.
• Ensure customer queries and feedbacks are quickly and effectively resolved with courtesy
• Build and maintain good relationship with customers
• Handle ad hoc assignments and other duties as required
• Shift duty is required

Requirements: 

• At least 2 years experience in customer service/ contact centre, with eCommerce background is a plus.
• Customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English, Cantonese and Putoghua
• Familiar with MS Word, Excel, Outlook and social media
• Good typing skills (English and Chinese) - MUST be able to type at least 35 wpm both in Chinese and English

We offer competitive remuneration package and attractive terms to the right candidate. Interested parties please send full resume with expected salary & available date to HR Department by clicking Apply Now. All information provided will be treated in strict confidence and used for recruitment purpose only. 有意申請者，請於辦公時間內致電 2539 3888 查詢及預約面試或電郵履歷至 面試地址: 北角屈臣道2-8號海景大廈A座10樓1001室 https://www.facebook.com/teledirecthk/ 

所提供的個人資料絕對保密及只作招聘用途
All information provided will be treated in strict confidence and used for recruitment purpose only.