Responsibilities:

• To handle customer inquiries via live chats, Facebook, inbound calls and emails on behalf of a leading pan-Asian retailer.
• Ensure customer queries and feedbacks are quickly and effectively resolved with courtesy
• Build and maintain good relationship with customers
• Handle ad hoc assignments and other duties as required
• Shift duty is required

Requirements:

• At least 2 years experience in customer service/ contact centre, with eCommerce background is a plus.
• Customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English, Cantonese and Putoghua
• Familiar with MS Word, Excel, Outlook and social media
• Good typing skills (English and Chinese) - MUST be able to type at least 35 wpm both in Chinese and English

We offer competitive remuneration package and attractive terms to the right candidate. Interested parties please send full resume with expected salary & available date to HR Department by clicking "Apply Now".

Web-site: www.teledirectgroup.com

 All information provided will be treated in strict confidence and used for recruitment purpose only.