About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

AbbVie México

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Billing Analyst & Customer Service Analyst

The Billing & Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. Preparation and control of the RDI’S as well as the correct process of credit notes and rebilling when it is needed. .This position works collaboratively with other areas of the business such as Credit & Collection, Market Access, Controlling and Financial Planning to coordinate orders release and  deliver daily reports of invoicing status.  Total estimated annual sales are USD 90MM.

Main responsibilities:

• Tracking orders in ERP:
  • Order review in SAP
  • Coordination with D&L (inventory selection -picking- in SAP vs physical) and with other areas such Supply and Credit&Collection if needed, to conclude billing of the orders
  • ERP billing validation and validation with PAC

• Monitoring and closing of reverse logistics/returns cases
  • Documentation filter
  • Document tracking in SAP and approvals.

• Coordinate and track the process of the credit & debit notes in the system
  • Receipt and review of documents related to credit and debit notes to be compared with their correspondent support.
  • Follow up of the document process and approvals in SAP.
• Customer master management in SAP (opening and update of customers).
• Price management in SAP, coordinate system price adjustments based on price lists for clients or special requirements requested by the commercial area and previously approved by the financial area.
• Management of databases to prepare detailed operation and sale reports
• Support to generate and deliver information required in any audit process

Qualifications

QUALIFICATIONS

•  Bachelor’s degree required. Bachelor's degree in Finance or Accounting preferred.
• Minimum 2+ years of related finance or accounting experience.
• Experience in the healthcare industry mainly attending government accounts
• Demonstrated strong, accurate technical skills. Must be detail oriented.
• Advanced computer skills in database/spreadsheet (EXCEL)
• English level Advanced

Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.