This role will provide support to the order management team of the Laboratory Products Division in the APJ region. The trainee will have an opportunity to gain exposure to various functions of the business like sales, finance, manufacturing and logistics to gain an understanding of the product life cycle and identify process improvement opportunities to optimize the order to delivery process. This role would be an ideal jumping off point for a trainee looking to build a career in Logistics, Customer Care or Business Excellence.

Responsibilities include but not limited to:

• Identify gaps and risks in the order management process and support the execution of transactions in a timely manner.
• Once gaps and risks are identified the trainee will also be tasked with mitigation of these risks by driving process streamlining and improvement
• Identify improvement areas in processes like order receiving, product availability check, pricing, delivery, billing and documentation and identify automation opportunities in these processes
• Devise the process for efficient account and backlog management Liaise with manufacturing facilities and 3rd party vendors in USA, Europe and around the Asia Pacific region.
• Liaise with Finance to ensure Accounts receivable and payable are booked appropriately
• Prepare reports to measure efficiency of processes on a regular basis

Requirements:

• 0-2 years experience in Customer Service, Logistics or Supply Chain roles
• Bachelor Degree or Diploma in Logistics/Supply Chain/Life Science/Operations Management
• Knowledge or any experience with Oracle E1, SAP will be an asset, comfort with MS Office preferred.

Competencies:

• Customer Management
• Logistics solutioning
• Documentation process administration
• Communication Skills