Eaton’s Aerospace Division is seeking a Customer Service Quality Supervisor based at our Euclid, Ohio facility. Sponsorship is not available! Position Overview: The Customer Service Quality Supervisor will provide leadership to the Euclid site for all customer and regulatory quality related responsibilities. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Manage a team of Quality Engineers who provide direct customer support. The team members are responsible to obtain customer delegation to perform as a customer DQR. Manage a team of employees who provide direct FAA support for the site. You will be responsible for the training and authorization of all Euclid EMARs in compliance with FAA regulations. Interface with and provide direction to site manufacturing Quality Engineers to ensure conformance to design requirements and compliance to regulatory and customer procedures. Manage your team to provide timely and effective response to customer and regulatory Corrective Action Requests. Perform as a Manager of People to your team, responsible for evaluating performance and providing the leadership to best guide your people in support of the site's performance goals. You will be required to generate and present and explain material of a complex nature in a clear and understandable format. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Basic Qualifications: Bachelor’s degree from an accredited institution is required. Minimum 5 years in a role responsible for direct customer communication of quality related issues. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. No relocation will be offered for this position. Only candidates who reside within a 50 mile radius of the Euclid, OH facility will be considered for this position. Must be authorized to work in the United States without company sponsorship now or in the future Preferred Qualifications: A firm understanding of Aerospace customer and regulatory requirements Worked in an FAA regulated environment or industry Supervisory experience Strong ability to work through root cause and corrective action What you’ll get from us: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-JH2 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Quality Region: North America – US/Puerto Rico Organization: AER FMC Fuel Motion Control Systems Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time