At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Status: 12-month contract

Location: Mississauga, Ontario

KEY RESPONSIBILITIES:               

• Promotes Customer Satisfaction – Build Strong Customer Relationships:
• Efficiently answers in bound calls from customers and sales force
• Identifies customer needs and most effective method of meeting those needs
• Respond promptly to customer inquiries and requests
• Promotes good relationships with external and internal customers
• Displays active awareness and concern for the customer
• Participates actively in domestic product distribution and returns
• Processes customer orders and returns in accordance with established procedures
• Trace’s shipments and advises of order status
• Research and processes credit requests
• Supports the sales teams
• Participates in improving quality and productivity
• Adheres to procedure and quality standards
• Backs up other customer service representatives
• Works efficiently with others to meet objectives of the group and company
• Participates in special projects and other duties related to customer service and sales administration as requested
• Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function.

Education/Experience

• College, normal length of two years or equivalent
• From 1 to 3 years

Knowledge/Skills:

• Proven high level of interpersonal and communication skills
• Fluently bilingual in French and English and strong written skills in both
• Knowledge of MS Office specifically Word, Excel and PowerPoint
• Knowledge of the SAP environment
• Demonstrates good mathematical, record keeping, organizational and problem solving skills
• Strong general knowledge of order processing techniques and material distribution process
• General knowledge of shipping/receiving processing techniques
• Demonstrates ability to handle multiple tasks and consistently meet deadlines
• Demonstrates commitment to provide quality service to the customer and active awareness of customer needs

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

Join Our Talent Community to learn about upcoming job opportunities or connect with us at Abbott Canada, on LinkedIN, on Facebook and on Twitter @AbbottNews and @Abbott Global.