Customer Service Representative
Franke Kitchen Systems鹤山市Update time: August 26,2019
Job Description
Franke Kitchen Systems is the world’s leading provider of intelligent systems for food preparation and cooking, including sinks, taps, hoods, worktops, and cooking appliances. Systems designed to make every kitchen wonderful!
Your responsibility
- Looked after the 400 service hotline and submit the service request in service management system.
- Assign the repair requirements to after service repairing shops ( ASC= Authorization Service Center), and follow up the result.
- Update the complaint status and follow up the process.
- Communicate and feedback with after service center.
- Responsible for defective replacement, returns follow up.
- Follow up the process of defective replacement and returns.
- Deal with critical technical and quality-related problems including major customer complaints, monitor the development of them and record.
- Telephone interviews and Satisfaction survey.
- Warranty management and audit.
- Finish the after service report.
- Coordinate with other departments.
- Ensuring service orders are filled with full and complete information/ data.
- Ensuring invoices are summited by service agents on time to minimize back dated service orders (i.e. request for service order numbers after service is done)
Your Profile
- Junior College or Technical School above
- More than 1 years work experience in service
Ready to apply? Make your mark. Join us.
Sunny Li | HR Officer
Phone +86 750 841 8610
sunny.li@franke.com | www.franke.com
Phone +86 750 841 8610
sunny.li@franke.com | www.franke.com
Franke Kitchen System China
Yinglang Street 319,
529701 Heshan City, China
Phone: 0750-8418428
Yinglang Street 319,
529701 Heshan City, China
Phone: 0750-8418428
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