General Purpose:

• Ensure customer experience is at world class level.

• Liaison between local consumer inquiries and headquarters for extended support needs.

• Ensure all efforts are expended to meet/exceed customer product delivery expectations.

• Handles all customer inquiries in the best interest of the consumer and Corsair.

  
  

Position Summary, Responsibilities and Expectations:

• Act as a first point of contact for consumer inquiries via phone, CRM, and Live Chat.

• Maintain company 24 hour SLA for all consumer inquiries.

• Guide consumers through online warranty fulfillment process.

• Effectively communicate and execute Corsair’s Limited Warranty Policy and assist customer through RMA process

• Manage daily backlog for customer replacement and Webstore orders.

• RMA receipt discrepancy resolution for worldwide receiving HUBs.

• Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.

• Maintain professional internal and external relationships that meet Corsair’s core values

• Aptitude and interest in constantly seeking ways to improve the customer experience

  
  

Essential Skills and Experience:

• BA/BS preferred, or combination of education & work experience

• Language skills: Fluent in English. Bilingual a plus.

• Minimum 2 years experience in a multicontact (phone, email, CRM, live chat) Customer Service role

• Exceptional written and verbal communication skills

• Ability to multitask and close inquiries fast and efficiently

• Proven ability to research and resolve problems

• Ability to work under pressure and to deadlines

• Possess the ability to work independently and as a team

• Night shift and need to work during weekend

• Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skillset)

• Ability to type at least 55 WPM.

• Experience with Oracle, Five9 is a BIG plus