The Customer Service Representative (CSR) is to provide transactional service for the overall Integrated Supply Chain process and requires interface with all related internal and external parties to ensure customer satisfaction in support of business objectives. This individual executes the respective work process and required system transactions within the overall Integrated Supply Chain process at business level.

Key Job Responsibilities:

1. Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond System, particularly local, intra area and inter area order process.

2. Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.

3. Act as backup to other CSR on order handling.

4. Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.

5. Develop & maintain a strong working relationship with relevant functional groups within Dow and most important with customers, through excellent communication skills.

6. Develop the level of computer skills to be able to handle the daily operations and others activities as assigned.

7. Handle incoming enquiries as appropriate in a timely and responsive manner.

8. Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.

Education/Certification Requirements:

Bachelor Degree with Business, International trading or Logistics related discipline is preferred.

Job Information and working condition:

• 2-3 year related customer service working experience is preferred

• Good command of English and Mandarin in speaking, writing, reading and listening

• Strong interpersonal and communication skills

• Be able to stay organized, calm and constructive under high stress and frequent changes

上班地址：上海市浦东新区张衡路936号