客服专员 Customer Service Representative
库博光学产品贸易有限公司ShanghaiUpdate time: August 1,2019
Job Description

  • Daily order handling, checking, and input
  • Track booking process and timey communication with client
  • Cooperate with 3PL, verify order information, able to track goods delivery status
  • Provide goods status to client as well as customer service daily tasks include sales inquiry, compliant etc
  • Timely complete daily tasks and able to provide data for reporting analysis
  • Timely report daily challenges and able to discuss potential solutions with team leader as well as take responsibility
  • Coordinate and cooperation with team members and able to assist each other during travel/vacations, as well as be back up once required
  • Support and Assist dept. Manager for the dept. tasks as well as willing to be key team members
  • Able to take additional responsibility upon assignment from dept. Managers and/or above level



Requirement


Good communication skill and team player

Strong analysis skill as well problem solver, able to work under pressure

Retailer experience is a plus

Strong and quick leaner and able to improve self-performance continuously

Bachelor degree and above


职能类别: 客服专员/助理 VIP专员

关键字: 客服 CS 订单

微信分享

联系方式

上班地址:长寿路1111号悦达889广场1505室

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