客服专员 Customer Service Representative
库博光学产品贸易有限公司ShanghaiUpdate time: August 1,2019
Job Description
- Daily order handling, checking, and input
- Track booking process and timey communication with client
- Cooperate with 3PL, verify order information, able to track goods delivery status
- Provide goods status to client as well as customer service daily tasks include sales inquiry, compliant etc
- Timely complete daily tasks and able to provide data for reporting analysis
- Timely report daily challenges and able to discuss potential solutions with team leader as well as take responsibility
- Coordinate and cooperation with team members and able to assist each other during travel/vacations, as well as be back up once required
- Support and Assist dept. Manager for the dept. tasks as well as willing to be key team members
- Able to take additional responsibility upon assignment from dept. Managers and/or above level
Requirement
Good communication skill and team player
Strong analysis skill as well problem solver, able to work under pressure
Retailer experience is a plus
Strong and quick leaner and able to improve self-performance continuously
Bachelor degree and above
职能类别: 客服专员/助理 VIP专员
关键字: 客服 CS 订单
微信分享
联系方式
上班地址:长寿路1111号悦达889广场1505室
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