Job description:
1. Reply customer inquiry on stock availability, order status, transportation status via phone calls, emails with a careful and responsible manner.
2. Take orders from phone calls, emails and enter them into SAP with high quality.
3. Follow up open orders with customers and related functions to ensure order close in time.
4. Well handle customer complaints and ensure customer satisfaction.
Job requirement:
1. 2Y+ working experience in customer service.
2. Good communication skill, high responsibility and strong service awareness.
3. SAP skill and good English can be a plus.
HR 89831
Functional area: Commercial
US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.
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