Customer Service Representative
诺力昂氯乙酸化工有限公司ShanghaiUpdate time: August 15,2019
Job Description
Responsibilities
a) Ensure that the full “Order To Cash” (OTC) cycle for all assigned orders are processed and or monitored
in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law and regulations, via:
a) Ensure that the full “Order To Cash” (OTC) cycle for all assigned orders are processed and or monitored
in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law and regulations, via:
- Order Acceptance - Acceptance and confirmation of customer orders via telephone, letter, fax, e-mail, telemetry and /or internet.
- Order entering - Register in SAP and process sales orders
- Order processing - Keep overview of order status and be focal point for stakeholders in case of enquiries
- Settle order - Ensure timely, complete and correct sales invoices including documentation (Exception in China the invoice is created by accounting)
- Create and maintain master data
- Complaint handling
- Order documentation
- (Co)develop, implement and/or optimize work processes, techniques and systems - Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage systems
- Act as focal point on order and/or customer related issues towards the internal organization.
- Communicate adequately on order status and issues towards stakeholders (internally and externally)
- Monitoring of contractual sales volumes
b) Transport booking and monitoring
- Book transport for every order and send transport instruction in compliance with law and regulations
- Fulfil customs regulations
- Inform on performance of shipping companies
- Monitor, register and inform on additional order-related costs on customer level (except China)
- Register additional costs in SAP and verify and approve related invoices (except China)
Requirements:
- Bachelor level of working and thinking
- SAP knowledge
- Customer knowledge
- Export & customs knowledge
- Language (English + country language: mandatory)
职能类别： 客服专员/助理 客服主管
关键字： English SAP Customer Service
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联系方式
上班地址：上海市南京西路1788号21楼
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