Job Description

• Responsible for handling customer contacts (both Inbound & outbound in telephony and other medias)
• Provide excellent customer experience to all contacts
• Follow operational guidelines in accordance with company’s requirements and procedures
• Handle daily customer enquiries and correspondences from call center in professional manner
• Perform administrative duties related to service support
• Support any ad hoc job tasks assigned by manager

Job Requirements

• Higher Diploma or above
• 2 years or above experience in customer service, exposure in general insurance will be an advantage
• Possess IIQE is also an advantage
• Excellent telephone manner and interpersonal skills
• Independent and able to work under pressure
• Well-organized and details oriented
• Good negotiation and problem solving skills
• Positive attitude, cheerful manner, with desire to serve people and self-motivated
• Strong sense of data integrity
• Good communication skills in English, Cantonese and Mandarin,
• Proficient in MS Office

We offer attractive remuneration package including medical benefit, birthday leave and discretionary annual bonus, etc.

Interested parties please send resume indicating current, expected salary and availability to HR Department by clicking 立即申請.

Personal data collected will be used for recruitment purpose only.