Eaton’s Electrical sector is currently seeking a Customer Success Specialist to join our team. This position is based at our Mississauga, ON location. 

Position Overview:

Provide world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers.  Follows all internal policies and procedures to help meet company goals for revenue growth and profitability.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Advises customers of availability, price, and terms in line with standard parameters.  Exercises limited authority in pricing to meet competitive pressures.
• Coordinates with other departments to quote lead times and delivery dates for product which is not in stock.
• Follows up as necessary with other departments/division (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers. 
• Advises customers on use and application of standard products and refers more technical inquiries to appropriate personnel. 
• Order Management: reviewing/tracking backorders with inventory planners, tracking shipments, offering alternative product if requested product is not in stock etc.
• Communicates directly with customers, agents and outside sales representatives via phone and e-mail to represent the company and obtain orders.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

• 2 years of customer service experience

• Must be authorized to work in Canada without company sponsorship
• No relocation benefit is offered for this position. Only candidates residing within 80 km of Mississauga, ON, will be considered for this position

Preferred qualifications:

• Preference to bilingual (English/French)
• Working knowledge of SAP
• Experience working in a call centre environment
• Bachelor’s degree with relevance to the job description

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

#LI-CM1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – Canada
Organization: ES CRDS WD Wiring Devices

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No