Job Summary The Customer Service Representative will be the main contact point for all customers. This role will focus on assisting and advising customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers. The key areas include, relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information on products and service to our customers and providing support to the sales team. Job Responsibilities Develop strong relationships with all customers. Accept, Quote, advise and process inquiries and orders. Assist customers with technical information, product descriptions, pricing and anticipated delivery. Work in a team environment to achieve the division’s sales & margin objectives. Efficient Processing of Sales Orders, Post Order Management, Credit Requests, Warranty Requests and Back Order reports. Provide Technical support regarding products. Follow up with key customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoints. Recommend product modifications in response to customer problems. Ensure all activities comply with legal and ethical requirements Comply with the company’s policies and procedures. Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations as well as the company’s documented Quality Management systems. EHS Responsibilities: Separate hazardous waste from the common waste. Place hazardous waste (gloves, rags, etc.) in assigned containers. Keep clean the work area contaminant free. Do not waste water. Report any activity that may jeopardize my safety and the environment. Identify and properly dispose all the chemicals that may contaminate the environment. Ensure the correct container for the disposal of hazardous waste (identified containers and containers to prevent spills). Report the entry of new Chemicals required for Maintenance purposes due to mantain a record updated and assure the compliance of the correct handling of them. Contain oil spills and repair as necessary. #LI-MM3 Qualifications Qualifications Education level required: Bachelor Degree in Business, Marketing, related or approved field from an accredited institution required. Years and area of experience required: A minimum of one year of experience in Customer Service or a related position within the manufacturing industry. Technical knowledge: SAP experience and knowledge. Soft skills: Fast learner. Ability to train others and work in a team-oriented environment. Strong communication skills and interpersonal skills. Results orientated. Analytical skills and detail-orientation. Be reliable, responsive, timely and courteous. Innovative in looking for process improvements. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: No