Eaton’s Industrial Sector, Vehicle Group, eMobility division is currently seeking a Customer Service Representative to join our team. This position is based at our Tijuana facility. The Customer Service Representative is responsible for be the main contact point for all customers. This role will focus on assisting and advising customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers. The key areas include, relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information on products and service to our customers and providing support to the sales team. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Some activities related with the position will be: Develop strong relationships with all customers. Accept, Quote, advise and process inquiries and orders. Assist customers with technical information, product descriptions, pricing and anticipated delivery. Work in a team environment to achieve the division’s sales & margin objectives. Efficient Processing of Sales Orders, Post Order Management, Credit Requests, Warranty Requests and Back Order reports. Provide Technical support regarding products. Follow up with key customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoints. Recommend product modifications in response to customer problems. Ensure all activities comply with legal and ethical requirements. Comply with the company’s policies and procedures. Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations as well as the company’s documented Quality Management systems. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. #LI-MM3 Qualifications Required (Basic) Qualifications: Bachelor Degree in Business, Marketing, related or approved field from an accredited institution required. A minimum of one year of experience in Customer Service or a related position within the manufacturing industry. SAP experience and knowledge Fast learner. Ability to train others and work in a team-oriented environment. Strong communication skills and interpersonal skills. Results orientated. Analytical skills and detail-orientation. Be reliable, responsive, timely and courteous. Innovative in looking for process improvements. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Latin America Organization: VEH EMB eMobility Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time