If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to Customer Service Representative in Eaton’s Electrical Business, based in Shenzhen City, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are — it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Communicate to customer on routine basis to understand customer needs Receive customer orders and verify PN, price etc., and accurately key in order in SAP system timely Confirm promise date to customers per written confirmation from contact person of related plants, keep tracking order status change with plant and customer, provide feedback immediately if any major change Coordinate with customer & related plants for shipment arrangement and send shipping docs to customers timely Support all requirements from customers, especially on urgent request. Request customer to provide rolling forecast, complete forecast analysis and then load it to SAP system before due time Complete various report required for business, especially for weekly and monthly order report & sales report etc. Quote for new product. Complete other jobs or tasks assigned by supervisor/manager as needed Qualifications Communicate to customer on routine basis to understand customer needs Receive customer orders and verify PN, price etc., and accurately key in order in SAP system timely Confirm promise date to customers per written confirmation from contact person of related plants, keep tracking order status change with plant and customer, provide feedback immediately if any major change Coordinate with customer & related plants for shipment arrangement and send shipping docs to customers timely Support all requirements from customers, especially on urgent request. Request customer to provide rolling forecast, complete forecast analysis and then load it to SAP system before due time Complete various report required for business, especially for weekly and monthly order report & sales report etc. Quote for new product. Complete other jobs or tasks assigned by supervisor/manager as needed Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-RS1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Supply Chain / Logistics Region: Asia Pacific Organization: PQD Power Quality Division APAC Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No