Eaton’s Electrical sector is currently seeking a Customer Service Representative to join our team. This position is based at our Mississauga, ON facility. Position Overview: Provide world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. Follows all internal policies and procedures to help meet company goals for revenue growth and profitability. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: People Coordination Advises customers of availability, price, and terms in line with standard parameters. Exercises limited authority in pricing to meet competitive pressures. Coordinates with other departments to quote lead times and delivery dates for product which is not in stock. Follows up as necessary with other departments/division (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers. Advises customers on use and application of standard products and refers more technical inquiries to appropriate personnel. Process Management Communicates directly with customers, agents and outside sales representatives via phone and e-mail to represent the company and obtain orders. Accurately processes all customer requests including orders (received via phone, fax or electronically from Manufacture’s reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit/debit requests in the appropriate database. Order Management: reviewing/tracking backorders with inventory planners, tracking shipments, offering alternative product if requested product is not in stock etc. Initiates Discussion with customer to obtain Forecast to provide inventory planners. Promotes Sales/Marketing promotions. Mentoring/Developing/Promoting Customers on new systems i.e. Order Center Resolves problems with shipments or invoicing. Issues Return Goods Authorizations and enters replacement orders as necessary and raises the appropriate quality notifications to ensure root cause of issues are addressed. Responsible for ensuring issues are escalated to managers for prompt investigation and action as required. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: College education is minimum Bilingual English/French Strong communication skills 3 years of customer service Ability to Multi-Task Ability to adapt quickly Ability to work/learn independently with minimum supervision (self-educate) Team player is a must Preferred qualifications: Working knowledge of SAP is an asset Position Criteria: Principal accountabilities Communicating with customers (internal/external) Responsible for own large scale retail customer Fair amount of autonomy until customer issue is escalated Self- educate Team player Additional Information Generally in an office environment Visit customers at times (limited travel) Strong interpersonal skills Concentration during sensitive client interactions Month end pressures Excellent written and oral communication skills in addition to strong organizational skills Strong computer skills with Excel, Word, Outlook, and the Internet We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – Canada Organization: ES CRDS WD Wiring Devices Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time